What is an Open Box Order?

An Open Box Order allows you to place multiple orders, over a period of time, and have it all shipped to you in one parcel.

Open Boxes can be held at High Country Holistic for a period of 30 days from your first purchase. 

You can make as many purchases as you like within the 30 day timeframe.

Once you're ready for your items to be shipped, or the 30 day time-frame has been reached, we will invoice you for the total postage (based on weight) of your parcel. 

This saves you from having to pay for postage every time you place a smaller order.

How to Start an Open Box Order

Step 1.

Place all your items in your cart as you normally would if you were making a regular purchase.

Step 2.

Once you have proceeded to the Shipping section of the checkout, please click the 'Open Box' option under the Shipping Method section.

Selecting this option will notify us that you have started an 'Open Box'.

This means you will have only paid for the items you have ordered, no postage will have been charged to you.

How to Add to an Open Box Order

Step 1.

Place all your items in your cart as you normally would if you were making a regular purchase.

Step 2.

Once you have proceeded to the Shipping section of the checkout, please click the 'Open Box' option under the Shipping Method section, we will add your new items to your existing parcel. 


Selecting this option will notify us that you have added to your 'Open Box'. 

Again, this means you will have only paid for the items you have ordered so far, no postage will have been charged to you yet.

How to Close an Open Box Order

If you want your items shipped and do not wish to use the Open Box feature any longer, you can either contact us here with your name and email, and we will send you a total shipping invoice, or simply follow the steps below.

Step 1.

Place all your items in your cart as you normally would if you were making a regular purchase.

Step 2.

Once you have proceeded to the Shipping section of the checkout, please click the 'Close Box' option under the Shipping Method section. 


Selecting this option will notify us that you have requested to Close your Open Box

A total shipping invoice will be sent to you via email within 48 hours. Please pay this within 24 hours of receiving the invoice.


Open Box Order Policy

Open Boxes can only be held at High Country Holistic for a period of 30 days from your first purchase. 

You can make as many purchases as you like within the 30 day timeframe.

If you have not closed your Open Box at the end of the 30 day window by making another order, or have not communicated with us that you wish to close your Open Box, we will invoice you for the total shipping cost of your parcel.

If shipping is not paid within 48 hours of you receiving this invoice we will take the necessary steps to cancel your entire order. 

If you do not wish to use our Open Box feature, please checkout as normal and select one of the 'Standard' or 'Express' options under the Shipping Method section.